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What does "Full Service" Really Mean?

Jan 08, 2020 | Posted by Thomas Hyatt in ASC Billing & Coding

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There is one question that comes up, almost certainly, every time we meet with potential clients. “What does "Full Service" really mean?” A fair question. And we understand the skepticism! We’ll take a deeper dive into the support our full-service clients receive and hopefully answer any lingering questions.

Immediately following an appointment or procedure, we’ll collect any H&P’s, case notes and equipment invoices for our coding department.  There, the case is coded within 48 hours to the highest level of specificity and sent to your Billing Specialist who will key the charges in the appropriate order and electronically bill them through your existing clearing house. (If you don’t already have one, we’ll set you up!)

We’ll confirm your insurance and patient payments are sent to a dedicated lockbox where they are securely scanned to your Accounts Receivable Specialist on a daily basis. They will post all payments daily, and balance to your lockbox and bank account. While doing so, they’ll build a list of any refunds owed to patients or insurance carriers so your center can cut checks as often as you’d like. Your Accounts Receivable Specialist also takes note of any underpayments which are promptly provided to your Revenue Cycle Specialist to work until proper payment is received. Your Revenue Cycle Specialist will also follow up on any denials/rejections daily and submit appeals/reconsiderations as appropriate.

Once full payment is received from insurance, we’ll begin sending monthly statements to any patients with a remaining balance and your Patient Account Representative will work with your patients to either collect the balance or set up and monitor a payment plan (following your guidelines). You’ll notice our Patient Account Representatives provide your patients with the same level of service you’ve come to know and trust from in2itive.

All of this takes place under the watch of your dedicated Client Service Manager whom our clients have come to view as a trusted colleague and confidant. They are here to coach your in2itive revenue cycle team to success and provide support to you and your staff whenever needed.

But wait… there’s more! Because we’re obsessed with service, our clients also receive:

  • Monthly conference calls with everyone who works on your account: Client Service Manager, Revenue Cycle Specialist, Billing Specialist, Accounts Receivable Specialist, Patient Account Representative
  • A transparent internal and an external coding audit each year
  • Bi-Annual on-site visits dictated by you. You can use this time to have us provide some training to your staff, present to your board, treat you to dinner – or all of the above!

Allowing in2itive to take you on as a full-service client means you now have 5 dedicated staff members to solely focus on coding, filing insurance claims, knowing what is billable vs. not billable and ensuring timely filing and collection of payment. Our goal is to have claims sitting in AR under 30 days and we closely monitor the aging percentage to make sure we are meeting our high standards. Working with in2itive gives you back time in your day, gives you peace of mind knowing you are getting paid for your skills and - most importantly - allows you to focus on the wellbeing of your patients.

If you have any follow up questions, or would like to speak with one of our knowledgeable sales associates, fill out the form below and we’ll get in touch with you right away. Feel like taking destiny into your own hands? Give us a call now at 913-344-7837. We can’t wait to hear from you!

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